Ask before you order.
Questions before you buy cost nothing. Exchanges after cost both of us a courier run. Message us — we would rather talk you into the right size than sell you the wrong one.
Send us a message
We answer every message from Kuala Lumpur, usually within one working day. If it is a sizing question, tell us your dog's chest measurement in centimetres and we will tell you the size.
Or find us here
Instagram is the fastest. We are on our phones more than our inbox.
Ask the fit assistant
Sizing, delivery, exchanges, stock and payment — answered on the spot. Anything it cannot answer goes to a person.
This assistant answers from our published sizing, delivery and returns policies. It is not a person and it does not have access to your order. For anything about a specific order, message us directly.
Everything else on the site
Most questions are already answered on one of these.
LOE Paws
The companion's wardrobe. Shirts, jackets, vests, onesies and bibs, XS to XL, with measurements on every product page.
02Ladieswear
Your half. A short rail in the same washed colours, cut for a humid city and an over-cooled office.
03The LOE Life
A day with a dog, hour by hour, and what each part of it actually calls for. Start here if you are not sure what you need.
04About LOE
Who we are, why we make things in small runs, and the three promises we hold ourselves to.
05Shipping & Returns
Delivery times across Malaysia and Singapore, the free-delivery threshold, and how the free size exchange works.
06Reviews
What customers said, with the dog and the size they bought. Unedited, including the ones that needed an exchange.
LOE PAWS PET SUPPLIES
Registered with the Companies Commission of Malaysia (SSM)
No. KT0621654-T
Trading as LOE, LOE Paws and LOE Ladieswear.
Bukit Jalil
57000 Kuala Lumpur
Wilayah Persekutuan, Malaysia
A studio and stockroom, not a shopfront — no walk-ins. Collection by appointment; message us first and we will send the exact address.
Monday to Friday, 9am – 7pm
Saturday, 10am – 4pm
Closed Sunday and public holidays
Orders placed before 2pm on a working day go out the same day.
Peninsular Malaysia — 2–4 working days
East Malaysia — 5–7 working days
Singapore — 5–7 working days
Free delivery over RM79 within Peninsular Malaysia.
How you can pay
Every payment is taken through Shopify's secure checkout. We never see or store your card details.
